Mindlance · 1 month ago
Pipeline-Sales Administration Analyst
Lake Mary, FL
Full-time
Hybrid
Mid Level
3+ years expMindlance is a company focused on providing specialized services in the pharmacy sector. They are seeking a Pipeline-Sales Administration Analyst to lead customer relationships, drive sales growth, and manage various administrative tasks to ensure superior customer service and strategic partnership growth.
Human Resources
Responsibilities
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships
Responsible for leading relationship and retention focus for existing strategic group portfolio
Works with Specialty Pharmacy/AIC/HS Representatives to gains sales insight and helps to drive organic sales growth and targeted goals
Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads
Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed
Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement
Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments
Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance
Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment
Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support
Assist with internal & external customer communications via phone, email for efficient resolution
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships
Process management and engagement for customer retention
Communication outreach for existing partnerships optimization
Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships
Qualification
Required
3+ years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills required
Demonstrated ability to problem solve individually and as a team setting
At least 2 years of Process Improvement experience
Professional demeanor
Strong administrative skills
Preferred
SAP experience
Logistics experience
High school diploma, bachelors preferred
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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