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NetSuite · 5 hours ago

User Assistance Developer 4

United States

Full-time

Remote

Senior Level

6+ years exp

NetSuite is a part of Oracle, a world leader in cloud solutions, committed to innovation and inclusivity. They are seeking a highly skilled technical writer to develop and refine security and technical assessment reports, collaborating closely with security engineers and compliance professionals to produce clear and accurate documentation.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Tailoring reports and communications for a variety of audiences ensuring appropriate language, level of detail, and tone

Working closely with team members to articulate complex technical findings into clear, actionable narratives for non-technical audiences

Working closely with security analysts, security researchers, machine learning engineers, and subject matter experts to ensure reports are accurate at a technical level

Improving processes, standards, and templates for technical document writing

Contributing to tooling and automation to support security teams in efficiently documenting their technical work

Maintaining version control, documentation governance, and content lifecycle management for security deliverables

Qualification

Security Assessment FrameworksVulnerability AssessmentsTechnical WritingSystem Architecture DocumentationCompliance ReportingAnalytical ThinkingAgile Environment AdaptabilityLearning New TechnologiesAttention to DetailTeam PlayerCommunication Skills

Required

6 to 10+ years of experience as Technical Writer, Technical Editor, Content Strategist, or similar role

Familiarity with common security assessment frameworks and methodologies such as OWASP Top 10, NIST SP 800-53, MITRE ATT&CK, or Common Criteria (ISO/IEC 15408)

Familiarity with architectural documentation practices such as data flow diagrams, control matrices, and system security plans (SSPs)

Demonstrated experience writing security assessments or audit reports such as vulnerability assessments, penetration tests, risk assessments, and security compliance reports

Ability to synthesize technical security findings into language appropriate for executive, legal, and regulatory audiences

Understanding legal and regulatory considerations related to security reporting

Strong discretion and judgment in determining what information is appropriate for various audiences and contexts

Excellent written and verbal communication skills in English

Experience documenting highly complex engineering environments

Ability to establish and follow content style and usage guidelines

Strong drafting, copy editing, and proofreading expertise

Excellent attention to detail

Analytical thinking and content architecture skills

Strong team player with outstanding communication, organization, and interpersonal skills

Comfortable with agile, swiftly changing, dynamic software development situations

Ability to work independently within a large and globally distributed software assurance organization

Ability to learn new technologies quickly

Experience working with GRC aligned documentation such as risk registers, control narratives, evidence mappings, and assurance efforts

Demonstrate functional knowledge of Windows and Linux or UNIX

Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture

Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance

Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science

Minimum of 8+ years of user assistance development or relevant experience