Doubletree Hotel Dallas Near the Galleria ยท 11 hours ago
Catering Sales Manager
DoubleTree Dallas Near the Galleria - Dallas, TX 75244
Full-time
Onsite
Entry, Mid Level
2+ years expDoubletree Hotel Dallas Near the Galleria is a leader in the hospitality industry, committed to delivering exceptional guest experiences. The Catering Sales Manager is responsible for preparing event documentation, coordinating with various departments, and ensuring high-level service throughout all phases of hotel events while maximizing revenue opportunities.
Hospitality
Responsibilities
Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service
Monitor Groups Room Requirements to ensure all attendees receive commitments made in the hotels agreements
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business
Improve hotel services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs
Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event
Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
Leads pre-event and post-event meetings for assigned groups
Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.)
Manages group room blocks and meeting space for assigned groups
Greets customer during the event phase and hands-off to the operations team for the execution of details
Adheres to all standards, policies, and procedures
Integrates current trends in the meetings & special events industry
Performs other duties as assigned to meet business needs
Perform special projects and other responsibilities as assigned
Participate in task force for Hilton as required
Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction
Due to the nature of the business the individual may be required to do other duties and special projects as assigned
Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event
Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements
Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints
Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis
Demonstrates commitment to Westmont Hospitality operating principles and philosophies
Holds self and others accountable for achieving results
Addresses conflict in a timely manner
Contributes to team results
Deals with change effectively
Makes decisions, including employees/team and commits to a course of action with available information
Approaches work with a sense of urgency and purpose
Allocates time and resources effectively when faced with competing demands
Overcomes obstacles to accomplish challenging objectives
Follows through on inquiries, requests, and complaints
Analyzes candidates job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization
Discusses problems immediately with others before they are forgotten or get out of control
Actively pursues self-development
Explains own rationale and thought processes to help employees improve their skills
Acts independently to improve and increase skills and knowledge
Demonstrates an awareness of personal strengths and areas for professional improvement
Shares learning, innovations, and best practices with others
Is willing to learn from others
Performs all technical/procedural requirements of the job
Qualification
Required
2 or more years of catering and rooms experience in the hospitality industry preferred
Proven track record of a consistent ability to provide quality service
Excellent verbal and written English communication skills
Computer literate with Delphi preferred
Computer literate in MS Word, Excel and PowerPoint
Skills needed to manage the people and variables encountered in the development and implementation of major functions
Knowledge of the convention/catering, food & beverage and hospitality professions
Knowledge of the Hotel and Westmont and Hilton policies and procedures
Company
Doubletree Hotel Dallas Near the Galleria
Our hotel sits one block from I-635 and Brookhaven College in the Addison Business Corridor.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase