GEM Plumbing & Heating Services, LLC ยท 1 month ago
Coordinator
1 Wellington Road, Lincoln, RI 02865, USA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrGEM Plumbing & Heating Services, LLC is seeking a Coordinator to support daily operations by scheduling technicians and handling customer inquiries. The role requires strong organizational skills and a customer-focused mindset to ensure smooth service delivery and maintain high levels of customer satisfaction.
ConstructionConsumerElectrical DistributionIndustrial DesignMechanical Engineering
Responsibilities
Schedule service appointments, installations, and maintenance visits for technicians
Adjust schedules in real-time for cancellations, emergencies, or other changes
Assist in reviewing and updating timecards for accuracy
Serve as a primary point of contact for customer inquiries and service requests
Address and resolve customer concerns promptly and professionally
Maintain accurate and up-to-date customer records
Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
Collaborate with the service coordination team and the service manager to ensure seamless service delivery
Provide general administrative support to the department
Prepare and distribute reports as needed
Qualification
Required
Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members
Strong organizational abilities to manage schedules, service calls, and customer records effectively
Customer-focused approach, with a commitment to providing outstanding customer service
Proficiency in using scheduling software, CRMs, and other relevant tools
Analytical skills to monitor service metrics and identify areas for improvement
Experience in coordinating and organizing tasks to meet deadlines efficiently
Ability to work independently while effectively collaborating with cross-functional teams
Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment
Company
GEM Plumbing & Heating Services, LLC
GEM Plumbing & Heating is a family owned business with a new mission to provide its large customer base with true 24-hour emergency service.
Founded in 1949
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Peloquin
Director of HVAC Operations
Company data provided by crunchbase