Apply on Employer Site

Connex Credit Union · 1 day ago

Head Teller

Monroe Branch - Monroe, CT 06468

Full-time

Onsite

Entry, Mid Level

$18.32/hr - $27.48/hr

2+ years exp

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. The Head Teller will supervise front line staff, ensure branch balance, and coach employees to meet referral and balancing goals while delivering high-quality service to members.

BankingCredit CardsFinancial ServicesNon Profit

Responsibilities

Supervise front line staff in all functions associated with the teller line

The position has personal referral and balancing goals as well as the responsibility to ensure all employees reporting to them meet their referral and balancing goals

The Head Teller is responsible for ensuring the entire branch remains in balance and is able to pass any internal or external audits that may take place

The position requires strong sales, service, and leadership skills

The Head Teller works with the Branch Manager and Assistant Branch Manager to develop strategies for reaching all branch goals and coaching and developing branch staff

Delivers high quality service to members as defined by our Advocacy Statements: We will always work in your best interest, We will work with you to identify your financial needs and provide solutions to improve your life, We will be responsive to you and make your experience simpler, faster and friendlier

Ensures personal cash drawer, subordinate cash drawers, and vault balance

Maintains and ensures subordinates maintain an excellent knowledge of products and services in order to make proper recommendations and referrals to members

Coaches Member Service Representatives on referral techniques and strategies

Delivers superior quality service while adhering to corporate, regulatory and audit guidelines

Utilizes problem solving skills and thinks independently to resolve member issues

Meets goals consistently and contributes to the fulfillment of all Connex Credit Union goals

Projects a professional and friendly image at all times including a positive attitude, composure and a clear, energetic and welcoming speaking voice

Qualification

Banking experienceCoaching employeesCash managementSales skillsMicrosoft OfficeCustomer serviceCommunication skillsIntegrityTeam collaborationProblem solving