Saltwater Signworks · 1 week ago
Administrative Assistant
Wilmington, NC
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expSaltwater Signworks is seeking an Administrative Assistant to serve as the friendly first point of contact for customers and ensure the smooth operation of the front office. The role involves managing customer interactions, organizing documentation, and providing clerical support to various teams within the company.
Printing
Responsibilities
Front desk & phones: Answer inbound calls with professional phone etiquette; route calls/messages; greet walk-ins
Customer care: Build rapport via email and phone; provide status updates; schedule callbacks/appointments; follow up proactively
Inbox & calendar: Manage shared inboxes; triage and respond to messages; schedule meetings and installations
Documentation: Prepare, proofread, and format estimates, invoices, and simple forms; organize digital files and customer records
Order entry & tracking: Enter new jobs in our system; update job milestones; coordinate with production/installation
Clerical support: Light data entry, scanning, mailing/shipping, filing, supply orders, and office organization
Team support: Act as a hub between sales, design, production, and install teams to keep projects moving
Qualification
Required
1–3+ years in an administrative, receptionist, or customer service role
Excellent written and verbal communication; strong phone etiquette
Attention to detail and strong follow-through
Comfortable with Google Workspace or Microsoft Office (Docs/Word, Sheets/Excel, Calendar)
Able to manage multiple priorities and meet deadlines
Preferred
Experience with CRM or job-tracking tools (ex. Trello/Clickup)
Knowledge and familiarity with social media (how to post, make reels, videos, etc)
Familiarity with quotes/estimates, invoicing, or basic bookkeeping tasks
Experience in a sign/print, construction, trades, or scheduling-heavy environment
Benefits
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
Saltwater Signworks
Saltwater Signworks is an independently owned and operated full-service sign company.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase