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CITY OF MISSOULA · 2 hours ago

Utility Billing Specialist (Career Ladder)

Missoula, MT

Full-time

Onsite

Entry Level

$22.20/hr - $24.39/hr

2+ years exp

The City of Missoula's Public Works and Mobility Department is seeking a Utility Billing Specialist to join their team. In this dynamic role, you will assist with customer accounts for the City’s water, wastewater, and stormwater utilities, ensuring accuracy and timely billing.

Association

Responsibilities

Perform data entry and maintain current account and billing information in the Customer Information System (CIS)

Review, research, and verify accuracy of customer account and billing information; print, email, and/or archive information from accounts

Assess account deposits and provide explanation of the deposit requirements to the customers

Communicate with customers regarding meter read and billing activities; respond to billing questions; resolve complaints

Receive, process, and balance various payments, including cash, credit cards, e-checks, pre-authorized, Automated Clearing House (ACH), and incoming mail payments

Review delinquent and collections accounts; research and print histories on all customer refunds and disputed accounts

Process returned checks, returned mail, post-dated checks, inactive accounts, inactive tags, and overpayment refunds

Review and make necessary corrections to meter read edits

Generate and process service orders for irrigation accounts

Perform other duties, as assigned

Qualification

Customer serviceData entryBasic accountingMicrosoft 365DiscretionProblem-solvingCommunication skillsIntegrity

Required

Any combination of education and experience equivalent to two (2) years' experience in customer service, data entry, cash handling or another relevant field

Knowledge of general office principles, procedures, and practices, including data entry, record management, generating reports, etc

Knowledge of basic accounting and accounts receivable principles, procedures, and practices, including balancing, reconciling transactions, etc

Knowledge of and ability to promote and ensure compliance of department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans with Disabilities Act

Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications and equipment

Skill in providing customer service including assessing needs, applying service standards, and evaluating customer satisfaction

Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals

Ability to learn utility accounting systems, rate structures, and other various governmental accounting processes and reporting

Ability to accurately accept and process cash, check, and credit card payments

Ability to understand and interpret various regulations, policies, procedures, and guidelines

Ability to problem-solve and resolve conflicts with facilitating outcomes while maintaining a calm demeanor

Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information

Proven ability to participate in a customer focused and team-oriented environment

Ability to learn departmental and City of Missoula practices and procedures, including Utility Rate Schedule, and Missoula Municipal Code (Chapter 13.02)

Benefits

Market-Competitive Salary

Work/life balance, including the possibility of flexible schedules and remote work opportunities

$0 premium for health and dental coverage for employees and affordable premiums for family coverage

$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy

Options for supplemental life, disability, critical illness, and accident

Constitutionally guaranteed retirement plan with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program

Generous paid vacation, sick leave, and holidays

Pre-tax flexible spending accounts

The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness.