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Connex Credit Union · 10 hours ago

AVP Consumer Lending - ON SITE

North Haven HQ - North Haven, CT 06473

Full-time

Onsite

Mid, Senior Level

$93K/yr - $139K/yr

5+ years exp

Connex Credit Union is looking for diverse talent motivated to improve the financial well-being of others. The Assistant Vice President (AVP) of Consumer Lending is responsible for providing strategic leadership, operational oversight, and strong people management for the Consumer and Home Equity lending functions, ensuring high-quality service and compliance with regulatory standards.

BankingCredit CardsFinancial ServicesNon Profit

Responsibilities

Lead, coach, mentor, and develop a high-performing team of Consumer and Home Equity Loan underwriters and processors

Conduct ongoing performance evaluations, create development plans, and foster an engaged, knowledgeable, and service-oriented department

Promote a collaborative environment focused on operational excellence and professional growth

Ensure timely, accurate, and compliant processing, underwriting, and closing of consumer and home equity loans

Maintain the highest level of internal control, risk mitigation, and quality assurance throughout the loan lifecycle

Monitor daily workflow to balance productivity, service-level expectations, and resource utilization

Maximize the effectiveness of lending policies, procedures, and processes to ensure compliance with regulatory guidelines and organizational standards

Oversee audits, quality reviews, and corrective action plans to maintain strong risk management practices

Ensure staff are trained and current on lending regulations, credit policies, and compliance requirements

Provide vision and leadership in identifying opportunities to streamline processes, enhance member service, and increase operational efficiency

Lead continuous improvement initiatives using data, metrics, and feedback to refine workflows and remove inefficiencies

Collaborate with cross-functional teams—including Operations, IT, Compliance, and Member Service—to optimize end-to-end lending performance

Champion a high-quality service culture that supports the credit union’s mission and delivers an exceptional lending experience

Resolve escalated issues and partner with internal teams to ensure seamless communication and service

Meets or exceeds established service-level agreements (SLAs) for consumer and home equity loan decisions, processing, and funding

Maintains high underwriting and processing accuracy with minimal errors, reworks, or audit findings

Demonstrates consistent adherence to lending regulations, internal controls, and credit policies; achieves favorable audit and compliance results

Demonstrates effective leadership through measurable improvements in staff engagement, retention, performance, and skill development

Achieves continuous improvements in workflow efficiency, reducing bottlenecks and optimizing resource allocation

Supports high member satisfaction ratings by ensuring timely, accurate, and service-oriented lending experiences

Ensures loan portfolio quality remains within organizational risk tolerances (e.g., delinquency, charge-off, and exception rates)

Successfully leads or contributes to lending-related projects, system enhancements, and process improvement initiatives within established timelines

Qualification

Consumer Lending ExperienceLending Regulations KnowledgeLeadership ExperienceProcess ImprovementUnderwriting Standards KnowledgeAnalytical SkillsCommunication SkillsDecision-Making Skills