Apply on Employer Site

Geospace Technologies · 5 hours ago

Inside Sales- Customer Service

Geospace Technologies - Houston, TX 77040

Full-time

Hybrid

Mid Level

3+ years exp

Geospace Technologies is seeking an Inside Sales and Customer Service representative to engage with customers and facilitate a seamless sales process. The role involves maintaining product knowledge, handling quoting and order follow-up, and collaborating with various departments to address service issues and improve sales processes.

Manufacturing

No H1B

Responsibilities

Maintain thorough product knowledge to address customer inquiries

Handle quoting, order entry, and order follow-up

Coordinate shipping schedules and address service issues in collaboration with manufacturing

Collaborate with accounting to establish credit terms

Utilize strong oral and written communication when engaging with customers

Operate within JDE and HubSpot systems

Partner with IT to implement and test new processes

Prepare and distribute sales and financial reports as required (daily, weekly, etc.)

Participate in limited travel as needed

Conduct cold calling activities

Other duties as assigned

Qualification

Customer service experienceSales experienceCommunication skillsProficient in WordProficient in ExcelProficient in PowerPointProblem-solving skillsLogistical thinkingAnalytical thinkingGeophone principles knowledgeSensorsProject management experience

Required

3-5 years of experience in customer service and/or sales

Demonstrated exceptional customer service abilities

Excellent oral and written communication skills

Capable of building strong rapport with customers

Proven problem-solving skills

Willingness to engage in all aspects of Geospace sales

Open to coaching and feedback

Flexibility to work both onsite and remotely

Proficient in Word, Excel, and PowerPoint

Strong logistical and analytical thinking skills

Basic understanding of geophone principles, including frequency, sensitivity, coil resistance, and distinctions between high and low-frequency applications

Knowledge of the differences between analog and passive sensors used in seismic versus industrial applications