Confidential · 13 hours ago
Digital Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expConfidential is a trusted recruitment partner specializing in connecting qualified professionals with leading companies. They are seeking a skilled Digital Account Manager to manage and grow client accounts, ensuring successful delivery of digital and software solutions while building long-term relationships.
Staffing & Recruiting
Responsibilities
Act as the primary point of contact for assigned client accounts
Build and maintain long-term, trusted relationships with clients
Understand client objectives and align them with the company’s software solutions
Manage client onboarding, implementation, and ongoing account support
Coordinate with internal teams (Product, Development, Sales, and Support) to ensure smooth delivery
Track account performance, usage, and client satisfaction
Identify upselling and cross-selling opportunities within existing accounts
Develop account plans to drive growth, renewals, and retention
Proactively manage risks, issues, and client concerns
Prepare regular performance updates and insights for clients
Lead virtual meetings, reviews, and product demos
Share client feedback with internal teams to support product improvements
Qualification
Required
2–5 years of experience in Account Management, Client Success, or a similar role
Strong understanding of digital platforms and online solutions
Excellent communication skills in English
Ability to manage multiple accounts in a fully remote setup
Strong organizational, analytical, and problem-solving skills
Preferred
Experience working with software, SaaS, or digital products
Arabic language skills
Benefits
Performance-based incentives
Exposure to regional and international clients
Career growth opportunities within a dynamic software company
Company
Confidential
Centralizing All Types Of Next Opportunities For You In One Place.
Vancouver, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase