Knoxville TVA Employees Credit Union ยท 5 hours ago
Teller (Member Services Representative I - Powell - Part Time)
Powell, TN
Part-time
Onsite
New Grad, Entry LevelKnoxville TVA Employees Credit Union is dedicated to helping its members grow financially. The Member Services Representative I will provide high-quality service to members by processing transactions, addressing inquiries, and promoting Credit Union products and services.
CommunitiesCreditFinancial Services
Responsibilities
Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy
Maintain cash drawer or cash dispenser with minimal discrepancies
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashiers checks, ordering checks, opening and closing sub-accounts and processing stop payments
Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance
Review account information for restrictions and funds availability. Provide member with information on account status
Analyze and research account issues
May serve as the branch Membership Officer or Security Specialist. May review completed loans and/or titles to ensure accuracy
Train to operate the vault and open/close the branch, as needed
May open new membership accounts
May process, close and disburse consumer loan applications
Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union
Meet and exceed members expectations while maintaining quick and efficient service
Follow Service Standards at all times
Counsel members about Credit Union products and services based upon members needs. Promote services based upon members needs
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit
Follow all Credit Union policies, procedures and regulations
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)
Maintain regular and predictable attendance
Work cooperatively with others
All other duties as assigned
Qualification
Required
Excellent interpersonal skills and professional demeanor
Ability to develop relationships with members to meet financial needs through the relevant suggestion and referral of Credit Union products and services
Technically and professionally skilled in all position responsibilities and duties
Seeks new skills and opportunities for self-development
Ability to be flexible and have a service-oriented view to fulfill member, employee and Credit Union needs
Perform tasks with a high level of accuracy while maintaining attention to detail
Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members
Work systemically and logically to resolve problems, identify causation and anticipate unexpected results
Manage issues by drawing on own experience and knowledge and call on other resources as necessary
Ability to handle situations with tact and respect
Ability to maintain confidentiality of member information
Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills
Ability to work under deadlines with frequent interruption; and the ability to balance multiple projects/activities with varying deadlines
Ability to meet established goals
Company
Knoxville TVA Employees Credit Union
Knoxville TVA Employees Credit Union renders financial services for TVA employees community.
Founded in 1934
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-04
Company data provided by crunchbase