Scalence L.L.C. · 2 days ago
Onboarding Specialist Contractor
ORANGE CNTY/COSTA, CA
Full-time, Contract
Hybrid
Mid, Senior LevelScalence L.L.C. is seeking a Lead Onboarding Specialist to drive the successful deployment of digital retailing software solutions for automotive dealerships. This role involves coordinating the implementation process, ensuring technology adoption, and delivering projects on time while promoting user engagement.
Information Technology & Services
Responsibilities
Direct all project phases, including assessment, planning, implementation, and post-installation support
Serve as the project’s operational leader, ensuring all milestones are achieved on schedule and within defined parameters
Proactively manage timelines and deliverables, escalating risks and guiding mitigation efforts as needed
Act as a trusted liaison among dealership staff, software vendors, and both Deloitte and client teams
Clearly articulate project objectives, timelines, and milestones; foster strong stakeholder relationships to drive adoption and alignment
Oversee technical installation and system integration (e.g., finance, inventory management, CRM), ensuring solutions meet dealership business requirements
Rapidly identify, troubleshoot, and escalate operational or technical issues, coordinating resources to support efficient resolution
Design and deliver engaging training experiences (in-person and virtual) that empower dealership teams to adopt new tools and best practices
Provide hands-on assistance throughout the onboarding process, helping users of all digital backgrounds build confidence with new systems
Maintain detailed records of project implementation, custom configurations, user feedback, and key learnings to inform ongoing process improvements
Qualification
Required
Solid understanding of retail sales, automotive processes, and core IT infrastructure
Exceptional communication, organizational, and analytical problem-solving abilities
Willingness and ability to travel to dealership locations nationwide to deliver on-site support
Demonstrated expertise in project management and effective multitasking
Technical curiosity and a proactive mindset for troubleshooting software and hardware challenges
Client-focused with a high degree of empathy, adaptability, and the ability to train users at varying levels of digital proficiency
Collaborative team player with a growth-oriented mindset and commitment to ongoing learning
Comfortable working with emerging technologies and in fast-paced, evolving business environments
Preferred
Proven experience in software implementation, digital transformation, dealership operations, or technical customer support (strongly preferred)
Prior experience in an automotive dealership is preferred
Prior team leadership experience is preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase