Delta Dental of Iowa · 13 hours ago
Customer Service Representative
Johnston, IA
Full-time
Hybrid
Entry Level
3+ years expDelta Dental of Iowa is a not-for-profit dental and vision insurance company focused on improving health and wellness in the community. The Customer Service Representative will handle customer inquiries, process claims, and ensure exceptional service quality while contributing to team goals in a casual, hybrid work environment.
DentalHealth CareHealth InsuranceInsurance
Responsibilities
Provide courteous assistance to customer inquiries by phone, email/letter or in person for one line of business: Commercial or Government Programs
Process entry level suspended claims and adjustments in an accurate and timely manner
Establish and maintain working relationships with customers, co-workers and other resources as needed
Recommend improvements in workflow and processing
Complete special projects on time with high quality
Represent Delta Dental of Iowa as well as the other Delta Dental companies in a professional manner both internally and externally
Assist other areas of Delta Dental to meet corporate goals
Maintain strict confidentiality
Perform other duties as assigned
Qualification
Required
Bachelor's degree or three to five years of combined experience in customer service, an insurance company or a dental office
Demonstrated excellent telephone, written and verbal communication skills
Effective interpersonal skills
Advanced PC skills including the ability to troubleshoot common problems and navigate the internet/web services
Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures
Ability to work independently or as part of a team to achieve assigned tasks
Demonstrated ability to prioritize, organize and function effectively with multiple tasks/assignments
Ability to meet with customers and respond to their questions and concerns in a professional manner
Basic math ability
Dependability in attendance and punctuality required
This position requires successful completion of a pre-employment background check and drug test
Preferred
Microsoft Office (Excel, Word, Outlook) experience preferred
Benefits
Competitive pay and benefits
Company
Delta Dental of Iowa
Delta Dental of Iowa is a health and wellness company that provides dental and vision insurance plans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Wessman Lemmon, CPLP
Sr. Executive Asst. to the President and CEO
Jeffrey Chaffin
Chief Dental Officer
Recent News
Corridor Business Journal
2025-10-02
Corridor Business Journal
2025-08-16
2025-05-06
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