Customer Success Manager jobs in United States
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Leverice · 3 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Leverice is a company focused on customer success, and they are seeking a Customer Success Manager to oversee the SME segment in their region. The role involves educating customers on new products, renewing subscriptions, and developing strategies to mitigate churn risk.

B2BCollaborationMessagingProductivity ToolsSaaSSoftware

Responsibilities

Responsible for the SME segment in your region
Educate the customers on new products and features
Renew customer subscriptions and achieve the renewal rate objectives
Identify, develop and close retention, expansion strategies
Escalate and mitigate churn risk
Expand the SME business through upsells

Qualification

Customer Success experienceTechnical graspCustomer service capabilityEffective communicatorPrioritization skillsSelf-Starter

Required

Strong customer service capability and effective communicator, both written and verbal
Self-Starter Strong prioritization skills
Technical grasp and ability to dive deeply in technical conversations with customers and key stakeholders to support a seamless customer journey

Preferred

Sales or Customer Success experience preferred

Company

Leverice

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The only deep-threaded, structured messaging platform that lets your team focus on what matters.
dateFounded in 2018
location
San Jose, California, USA
people-size2-10 employees
web-link
https://www.leverice.com

Funding

Current Stage
Early Stage
Total Funding
$0.6M
2019-03-07Pre Seed· $0.6M
Company data provided by crunchbase