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MAHLE · 1 hour ago

Customer Service Representative

Murfreesboro, TN

Full-time

Onsite

Mid Level

3+ years exp

MAHLE is seeking a Customer Service Representative to provide world-class customer service to both internal and external customers while ensuring timely delivery. The role involves managing customer data, processing shipments, and resolving delivery performance issues.

AutomotiveFuelInformation TechnologyManufacturing

Responsibilities

Ability to effectively define root cause and corrective action plans

Analyze, submit, verify and communicate release requirements

SAP data management with ability to create customer master records and schedule arrangements for new part numbers

Populate material master sales views

Create and maintain customer material information records

Create and maintain customer-specific work instructions

Create and maintain all Customer Support process instructions

Responsible for processing shipments and invoices

Track customer delivery performance

Review and maintain customer website information (as needed)

Compare price list provided by Sales against pricing in the scheduling agreement

Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions

Assist with returnable dunnage issues

Process customer returns

Communicate freight scheduling with Shipping and organize and track expedited freight

Research and resolve accounts receivable issues (freight charges, returns, etc.)

Resolve delivery performance differences with customer locations

Update customer portals, team measurables, and customer score cards as necessary

Other duties as assigned