Mia Labs · 1 day ago
Implementation Specialist
Austin Office
Full-time
Hybrid
Mid Level
3+ years expMia Labs is an investor-backed startup focused on modernizing dealership operations and enhancing the automotive consumer experience. The Implementation Specialist will lead technical onboarding, configure workflows, and troubleshoot issues while supporting customer adoption and satisfaction through effective communication and training.
Artificial Intelligence (AI)Information Technology
Responsibilities
Lead technical onboarding, configuring workflows, call routing, and CRM integrations
Develop deep product knowledge and act as the expert on system behavior and workflows
Troubleshoot technical issues n partnership with engineering
Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements
Communicate clearly with technical and non-technical users, translating complex concepts simply
Support feature launches, pilots, and customer feedback loops that inform product direction
Deliver training, documentation, and business reviews that drive customer adoption and ROI
Identify risks and proactively resolve friction points to ensure long-term success
Qualification
Required
3-5 years in customer success, solutions engineering, or technical account management
Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows
Skilled in analytics tools; able to interpret data and tell clear, actionable stories
Excellent communicator with outstanding bedside manner and client-facing confidence
Organized, process-driven, and effective in fast-moving startup environments
Preferred
Experience with dealership operations or automotive systems is a plus
Familiarity with conversational AI, LLMs, or automation technologies
Strong understanding of dealership workflows across sales and service
Prior experience supporting AI or automation-driven products
Benefits
Equity participation through stock options.
Fully paid health, vision & dental insurance for employees.
Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
Free lunches, paid parking, team events, and a casual, but get things done culture.
Company
Mia Labs
Mia Labs is an Artificial intelligence employee to answer calls, schedule appointments, and provide assistance.
11-50 employees
H1B Sponsorship
Mia Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$9M2025-05-28Series Unknown· $9M
Company data provided by crunchbase