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Northwest Medical Specialties · 13 hours ago

Chief Operating Officer

Puyallup, WA

Full-time

Hybrid

Director/Executive

10+ years exp

Northwest Medical Specialties is seeking a Chief Operating Officer (COO) responsible for the overall operational performance of the practice. The COO will provide strategic and day-to-day leadership across various operational areas, ensuring high-quality patient care and financial sustainability.

Health CareHospitalMedicalService Industry

Hiring Manager

Amy Ellis

Responsibilities

Provide day-to-day executive leadership and operational oversight of the practice, ensuring alignment with the mission, vision, and core values of NWMS

Partner with the CEO to develop, execute, and monitor strategic initiatives that enhance operational efficiency, patient access, care quality, and long-term growth and profitability

Serve as a key member of the executive leadership team, contributing to organizational strategy, shared vision, and decision-making

Foster a success-oriented, values-aligned culture that drives accountability, collaboration, continuous improvement, and a relentless focus on patient-centered care

Oversee all non-physician operational functions, including clinical operations, infusion services, pharmacy coordination, scheduling, staffing models, and patient flow optimization

Ensure the delivery of safe, high-quality, and efficient patient care through standardized processes, evidence-based practices, and continuous performance improvement

Lead the development and implementation of operational infrastructure, systems, workflows, and staffing plans to support organizational objectives and growth

Collaborate with physician leadership to identify operational needs, remove barriers to care delivery, and enhance provider satisfaction and productivity

Design, implement, and sustain comprehensive quality management and performance improvement programs that meet or exceed regulatory, accreditation, and payer requirements

Utilize data, analytics, benchmarking, and best practices to measure, assess, and improve clinical outcomes, patient experience, operational efficiency, and cost effectiveness

Partner with clinical, administrative, and physician leaders to plan, promote, and execute organization-wide quality and performance initiatives

Ensure compliance with all applicable healthcare regulations, hospital partnership agreements, payer requirements, and internal policies

Provide timely, accurate, and comprehensive reporting to the CEO and leadership team on operational performance, key metrics, trends, risks, and opportunities

Collaborate with finance leadership on budgeting, forecasting, revenue cycle optimization, cost control, and margin improvement initiatives

Translate financial and operational data into actionable insights to support informed executive and physician decision-making

Serve as a key operational liaison with hospital partners, ensuring alignment with joint initiatives, service agreements, care coordination, and shared performance goals

Collaborate with external entity leadership to optimize integration of services, improve patient transitions of care, and support strategic alignment

Represent the practice in external operational discussions with hospitals, vendors, and strategic partners as delegated by the CEO

Build, lead, and sustain a high-performance management team through effective recruitment, onboarding, coaching, and performance management

Identify organizational leadership gaps and attract, recruit, and retain top operational and administrative talent

Establish mentoring and professional development as core components of the management and leadership development strategy

Actively promote and model NWMS’s mission, vision, and values internally and externally

Perform additional duties and responsibilities as assigned by the CEO and physician leadership

Qualification

Healthcare AdministrationSenior-level leadershipHealthcare operationsQuality improvementFinancial performanceData-driven decision-makingClinical operationsEmotional managementTeam buildingCommunicationAttention to detail

Required

Master's degree in Healthcare Administration, Business Administration, Public Health, or a related field required; equivalent combination of advanced education and healthcare leadership experience may be considered

Minimum of 10 years of senior-level leadership experience within a healthcare delivery organization, with demonstrated accountability for multi-department operations, financial performance, and strategic execution

Proven experience leading complex clinical operations, preferably within oncology, hematology, multispecialty, or physician-led practice environments

Demonstrated success in partnering with physician leaders and hospital or health system stakeholders to align clinical, operational, and financial objectives

Strong background in healthcare operations, including quality improvement, regulatory compliance, performance metrics, and data-driven decision-making

Experience overseeing or closely collaborating with key functions such as revenue cycle, clinical operations, patient access, staffing models, and practice growth initiatives

Track record of building, mentoring, and leading high-performing management teams in a complex healthcare environment

Ability to manage a multitude of emotional situations

High attention to detail

Ability to work in a fast-paced working environment

Excellent written and verbal communication skills

Travels/Works from various clinic locations as needed