Apply on Employer Site

Ochsner Health · 15 hours ago

Patient Flow Facilitator - Elmwood - 6pm-6am - Full Time

Jefferson, LA

Full-time

Onsite

Entry Level

1+ years exp

Ochsner Health is committed to serving and innovating in healthcare since 1942. The Patient Flow Facilitator acts as a dispatcher to facilitate transportation and assist with psychiatric patient placement, ensuring efficient communication and coordination of care.

Health CareHospitalInformation TechnologymHealth

Responsibilities

Coordinates transportation for all transport orders by acting as a dispatcher

Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, and electronically submits requests for evaluations of patient criteria to determine if admission criteria are met

Organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care

Provides excellent customer service with all customer groups including physicians, nurses, administrators, and colleagues

Adapts to change in systems, practices, technology, and variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources

Rotates between workstations to become competent in each role

Communicates pertinent clinical information with referring and admitting providers and administrative staff

Performs other related duties as required

Qualification

Medical terminologyCustomer service skillsComputer proficiencyVerbal communicationMulti-taskingSelf-directedInterpersonal skillsWritten communication

Required

High school diploma or equivalent

1 year of experience in a hospital or clinic business office

Proficiency in using computers, software, and web-based applications

Effective verbal and written communication skills and ability to present information clearly and professionally

Strong interpersonal skills

Excellent customer service phone skills and ability to multi-task

Working knowledge of medical terminology

Ability to be self-directed and motivated and work with little supervision

Ability to work extended shifts of 8, 10, or 12 hours per day

Preferred

Medical Assistant Certification (CMA) OR Certified Nursing Assistant (CNA)

Company

Ochsner Health

Glassdoor3.5

Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.

Founded in 1942

New Orleans, Louisiana, USA

10001+ employees