Zito Media ยท 18 hours ago
Customer Service Representative - Coudersport, PA
Coudersport, PA
Full-time
Onsite
Entry Level
1+ years expZito Media is currently seeking a Customer Sales & Service Representative for their Coudersport call center. The role involves providing customer support for sales, activation, and troubleshooting of video, internet, and voice services, while ensuring superior customer service and managing billing inquiries.
BroadcastingInternetTelecommunicationsVirtual Reality
Responsibilities
Provide inbound telephone support to potential customers and to customers requesting information or experiencing technical difficulties and equipment problems, in order to reduce service calls and improve customer satisfaction
Enter billing payments into the billing system and ensure reconciliation of cash drawer and payment entry on a daily basis. Research status of installation and service calls in order to resolve customer inquiries/complaints; research misapplied payments, billing and service adjustments. Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services
Responsible for technical support/troubleshooting, via telephone and computer, of the high-speed data product (including email and web hosting). Assist in the resolution of advanced level technical problems with troubleshooting procedures/skills
Responsible for adding equipment into billing system accounts, notating the account with proper information as required, to properly execute customer orders, schedule installs and trouble calls, and document customer accounts on a daily basis. Responsible for providing required documentation for tracking work order status information
Continually demonstrate and ensure superior customer service
Other functions/duties as assigned
Must be prompt, punctual and have regular attendance. Must be available to work evenings, weekends and holidays
Perform other related duties and tasks as assigned or as become evident
Qualification
Required
Proficiency with Microsoft Office, including PowerPoint and MS Publisher is required
Previous experience in a customer service role is required
Superior telephone skills are required
Demonstrated proficiency with email programs, Internet and WWW is required
Excellent verbal and written communication skills are a must
Excellent organizational skills
Ability to multitask, work flexible shifts and extended hours as needed
Must be high energy, positive attitude, team player
Able to work with limited management involvement
Preferred
Experience with cable television billing systems
Knowledge of TCP/IP basic troubleshooting commands such as 'ping' and traceroute
Call Center/Help Desk experience
In-depth knowledge of both Macintosh and Windows operating systems
One year's experience in dispatch operations or customer service contact
Basic understanding of cable and Internet networks, associated head-end or hub site equipment and switch operations
Demonstrated ability to perform basic computer and cable modem troubleshooting
Benefits
Monthly bonus potential
Complimentary internet services (within service area)
Medical
Vision
Dental
401k
Discounted services for employees who reside within the Zito coverage areas
Company
Zito Media
Zito Media is a telecommunications company that offers high-speed internet, digital cable tv, and digital voice services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-12-26
Company data provided by crunchbase