TEKsystems · 1 hour ago
Network Operations Center Manager
Kansas City, MO
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $180K/yr
10+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Network Operations Center Manager. This leader will be responsible for the strategic direction, operational excellence, and continuous improvement of the company's Network Operations Center, ensuring reliability and performance across telecom support.
Information Technology
Responsibilities
Develop and execute the vision, strategy, and roadmap for NOC operations aligned with corporate objectives
Partner with executive leadership to shape NOC investment priorities and technology evolution
Anticipate industry trends and position the NOC for next-generation telecom services support
Oversee 24/7 monitoring, incident management, and service restoration for all network layers (core, access, transport)
Establish and enforce SLAs, KPIs, and operational metrics to ensure optimal network performance
Lead root cause analysis and continuous improvement initiatives to reduce downtime and improve MTTR (Mean Time to Repair)
Drive adoption of AI, machine learning, and automation to enhance network visibility, alarm correlation, and proactive issue resolution
Evaluate and implement advanced monitoring, analytics, and orchestration platforms
Lead, mentor, and develop a high-performing team of NOC managers, engineers, and analysts
Oversee workforce planning, training, and succession strategies for critical roles
Act as the primary liaison between NOC and internal teams (Engineering, Customer Support, Sales, and Product)
Provide executive-level reporting on network health, incidents, and performance trends
Support customer escalations and high-priority service restoration efforts
Qualification
Required
10+ years of progressive leadership in a Network Operation Center, with at least 5 years in a leadership role
Proven track record managing large-scale, multi-site NOC environments
Deep understanding of IP networking, fiber optics, wireless technologies, and cloud-based infrastructure
Strong crisis management, analytical, and decision-making skills
Exceptional communication and leadership abilities
Preferred
Familiarity with industry leading network monitoring tools
Ability to accomplish specific, measurable goals, and to 'see the big picture' coupled with a desire to add value to the company
Familiarity with AI tools to create efficiencies
Strong analytical skills and logical thought processes, with the ability to resolve simple to complex telecommunications issues
Proven track record involving attention to detail, meeting deadlines, and consistent high level of performance
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase