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Perennial Resources International · 1 month ago

Help Desk Technician

Trubmull, CT

Full-time

Onsite

New Grad, Entry Level

Perennial Resources International is seeking a Help Desk Technician to provide day-to-day support for Windows, hardware, applications, and networking. The role involves remote and onsite support, problem-solving, and maintaining high levels of customer satisfaction.

ConsultingInformation Technology

Responsibilities

Day-to-day support of Windows, Hardware, Applications, general networking, and security devices

Service and diagnosis of hardware and software

Remote/onsite support

Handle phone calls

Respond quickly to problems and demonstrate skillful problem solving

Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained

Rotating after hours on call schedule

Qualification

MSP experienceITIL certificationLAN/WAN networksOffice 365PC imagingMultitaskingProblem solvingDocumentation

Required

Must be local, no 3rd party

MSP experience is needed

Day-to-day support of Windows, Hardware, Applications, general networking, and security devices

Service and diagnosis of hardware and software

Remote/onsite support

Handle phone calls

Respond quickly to problems and demonstrate skillful problem solving

Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained

Rotating after hours on call schedule

Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays)

Producing detailed documentation of user requests and resolutions for all calls

Problem solving methods and resolution

Maintain and update routine information systems and programs

Configuring, installation, maintenance, and diagnostics of LAN/WAN networks

Experience with Office 365 and Office suite products

Ability to multitask and resolve issues quickly

Experience with PC imaging

ITIL certification