GEM Plumbing & Heating Services, LLC · 2 months ago
Residential HVAC Service Manager
1 Wellington Road, Lincoln, RI 02865, USA
Full-time
Onsite
Senior Level
7+ years expGEM Plumbing & Heating Services, LLC is seeking a Residential HVAC Service Manager to oversee HVAC operations and ensure high-quality service delivery. This role involves leading a skilled team, managing budgets, and maintaining customer satisfaction while ensuring compliance with relevant laws and safety standards.
ConstructionConsumerElectrical DistributionIndustrial DesignMechanical Engineering
Responsibilities
Hire, train, and supervise department staff
Provide guidance, coaching, and support to team members
Set performance targets and conduct regular performance evaluations
Monitor project progress and address any issues or delays
Monitor financial performance and manage the department's budget accordingly
Monitor expenses, labor hours and revenue, making adjustments as needed
Identify opportunities for cost savings or revenue growth
Ensure excellent customer service and satisfaction
Handle customer inquiries, complaints, and escalations as needed
Adhere to The Company's customer service standards and protocols
Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction
Stay updated on industry trends, technologies, and best practices
Collaborating with other departments
Ensure that all service activities comply with relevant laws, regulations, and safety standards
Follow and maintain "The Company" safety protocols
Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs
Analyze market trends and competitor activities to identify business opportunities
Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
Identify and analyze cost drivers and trends impacting profitability of your department
Provide reports on department performance for upper management, as requested/needed
Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly
Collaborate with sales and customer service and/or coordinator teams to understand project requirements
Create detailed installation plans, including timelines, resource allocation, and budget estimates
Ensure all necessary equipment, materials, and resources are available for each project
Perform any other duties as required or assigned by direct supervisor or upper management
Qualification
Required
Bachelor's Degree or equivalent years of experience in the trade industry
7-10 years of experience in the trade industry
Strong knowledge of systems, local codes, and best practices
Proficiency in project management methodologies, including planning, budgeting, and resource allocation
Excellent leadership, communication, and negotiation skills
Problem-solving and decision-making abilities
Familiarity with safety standards and regulations
Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!!
Benefits
$10,000 Sign On Bonus!!!
Company
GEM Plumbing & Heating Services, LLC
GEM Plumbing & Heating is a family owned business with a new mission to provide its large customer base with true 24-hour emergency service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Peloquin
Director of HVAC Operations
Company data provided by crunchbase