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Homeward Bound Inc. · 23 hours ago

Receptionist & Customer Service Rep

Dallas, TX 75212

Full-time

Onsite

New Grad, Entry Level

Homeward Bound Inc., a behavioral health provider, is seeking a full-time receptionist/customer service representative for its outpatient clinic and administration building near downtown Dallas. The role involves welcoming clients, answering phone inquiries, managing front desk operations, and assisting with various administrative tasks.

EducationHealth CareMental HealthNon ProfitRehabilitationTrainingWellness

Responsibilities

Welcome and offer assistance to all clients, visitors and contract staff immediately upon their entry to the facility, according to facility policy

Answer the phone and be able to answer basic questions about programs in all buildings and be able to transfer calls appropriately

Be familiar with each program and its schedule, and be able to answer questions over the phone or in person

Greet each person as they arrive and have them sign in

Organize all guest sign in sheets by programs or reason for visit

Be able to direct and/or escort each guest to the appropriate department or individual

Assist in solving various problems that arise

Straighten, clean, and organize the front desk and lobby on a daily basis

Manage the room reservation log and know who is utilizing each room at any given time

Assist in setting up for trainings, meetings, and events

Collect, sort, and distribute all mail and packages

Update the phone extension list for the agency on a monthly basis

Keep a log of where each phone extension is physically located

Have a working knowledge of Microsoft 365 including Outlook and Teams

Become familiar with all electronic health records and be able to document incoming calls as well as verify for someone when their appointment is

Gather clients’ identity and financial information needed, make copies, and upload into their charts

Have a working understanding of emergency management and what to do in a medical, behavioral, or psychiatric emergency

Be able to find and give out basic forms staff might need such as satisfaction surveys, complaint forms, etc

Be aware of work orders and repairs that have been submitted for the building and the property and update the list as needed

Walk throughout the building when arriving and when departing each day and check for people who need assistance or other hazards

Client Food Pantry - Maintain availability of food items from clients through food pantry

Be able to work on site in Dallas Monday through Friday from 8:30am-5:00pm

Bilingual in Spanish and English preferred

Qualification

Microsoft 365Bilingual in SpanishSwitchboard knowledgeBasic office machinesClient confidentialityProfessional demeanorCommunication skillsInterpersonal skillsProblem-solving skills

Required

High school graduate or have GED

General knowledge of switchboard and basic office machines

If in a recovery program, must have one (1) year of continuous sobriety

Must have reliable transportation

General knowledge of switchboards

Basic office machine skills

Good oral and written communication skills

Observes client confidentiality requirements

Adhere to facility Policies and procedures

Demonstrate good interpersonal relationship skills with clients and staff members

Performs assigned duties and responsibilities in a timely manner

Ability to control problem situations in a calm and direct manner

Ability to establish and maintain a rapport with the clients

Ability to motivate, confront, and self-disclose in an appropriate manner

Demonstrates warmth, realness and empathy

Willingness to upgrade knowledge and skills through continued education and training

Ability to always interact with clients and their family members in a professional manner

Ability to work cooperatively with all supervisors and fellow employees in the designated work area and in other departments as assigned, communicating effectively to generate a therapeutic, stable, cohesive work environment

Ability to control self during problem/crisis situations in a calm and professional manner