Avenue5 Residential · 1 month ago
Senior Vice President, Operations | Multifamily
Washington, DC
Full-time
Onsite
Director/Executive
10+ years expAvenue5 Residential is a vibrant third-party multifamily property management firm with locations across the United States. They are seeking a Senior Vice President of Operations to oversee property and corporate regional operations, create growth strategies, and lead business reviews with clients.
Property ManagementReal EstateRental
Responsibilities
Provide leadership and direction to regional leaders, corporate and property associates and assist with any associate, payroll, accounting, information systems, legal, and risk management issues
Lead the annual budget, business planning, variance reporting and reforecasting processes through the year for corporate departments and properties
Understand the client and company’s business objectives to ensure maximization of client accounts
Serve as a member of the Avenue5 corporate senior leadership team and strategic business partner responsible for revenue growth to existing and large complex clients and partners in the region
Participate in setting long and short-term objectives for the company including strategic plans for operations and personnel
Run corporate regional offices to ensure outstanding staff members are hired, maximum utilization of personnel and effective use of resources
Monitor resident satisfaction and retention and other key performance indicators
Arbitrate and resolve escalated issues
Understand the market landscape including pricing trends, competitor strengths and weaknesses, client requirements, new and emerging trends, and real estate management strategies
Establish, implement, and manage strategic plans for the pursuit of new business
Responsible to achieve growth and operational KPIs for named portfolio clients as well as corporate regional departments
Serve as the strategic leader for all aspects of the relationship with the client including communications, planning, education, problem resolution, and others
Provide subject matter expertise to clients to ensure product utilization is optimal
Maintain an expert knowledge of features, functionality, and benefits for all Avenue5 products and services
Oversee presentations for quarterly business reviews and strategic plans
Assess revenue and profit potential for all properties for portfolio clients
Participate in special company and industry events and conferences to support client development
Manage RFP and RFI responses. Work with the business development team to ensure successful presentations and achievement of new business targets
Lead quarterly and annual business reviews with clients and other client meetings as requested
Collaborate with internal Avenue5 leaders, teams, and associates
Visit properties and regional offices on a regular basis
Qualification
Required
High school diploma is required
A minimum of ten years of experience in the third-party property management industry is required
A minimum of five years of experience successfully managing multiple properties
Demonstrated experience in managing, expanding, and developing relationships with clients at a senior level
Demonstrated strength is recruiting, hiring, developing, and growing top talent
Strong understanding of property management industry trends, issues, and emerging technology
Track record of accomplishments and high-impact results
Outstanding communication and presentation skills including public speaking
Ability to understand financial statements, such as profit and loss statements, general ledgers, and budgets, etc
Demonstrated ability to prioritize and allocate resources in a dynamic, execution-oriented manner
Strong organization skills, detail orientation, initiative, decision making, and sense of urgency
Ability to work at both the strategic and tactical levels
Ability to frequently travel including overnight
Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays
Ability to travel (including overnight) up to 50%
Preferred
Bachelor's degree is preferred
CPM certification is preferred
Participation in industry groups is preferred
Company
Avenue5 Residential
Avenue5 Residential is a property management company that provides apartment search, rental, leasing, and housing services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Walt Smith
CEO
Recent News
2025-10-23
2023-12-22
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