The Management Group ยท 13 hours ago
Recreation Operations Manager
Kennewick, WA
Full-time
Onsite
Mid Level
$52K/yr - $68K/yr
3+ years expThe Management Group, Inc is seeking a Recreation Operations Manager for Club 10 at the Resort at Hansen Park. This role is responsible for the day-to-day operations and guest experience of various recreational amenities, ensuring a high standard of safety and service.
Asset ManagementProperty ManagementReal Estate
Responsibilities
Oversee daily operation of all Club 10 amenities including fitness center, golf simulator, arcade games, billiards, card room, yoga room, pickleball courts, cornhole, and other indoor/outdoor recreation spaces
Ensure all equipment is operational, safe, clean, and ready for resident use
Perform regular inspections and basic troubleshooting; coordinate repairs with vendors or internal maintenance
Develop and manage activity schedules, tournaments, and small-scale events
Train residents on equipment use, rules, and safety
Partner with the Events Coordinator to support larger resort-wide events
Support final setup and readiness of all equipment and spaces
Help establish usage rules, age guidelines, and access policies
Assist with decisions around paid vs free amenity use and payment systems where applicable
Create basic SOPs and safety guidelines for residents
Schedule and coordinate personal trainers, instructors, and specialty providers
Manage vendor relationships for equipment service, warranties, and preventative maintenance
Act as the primary point of contact for amenity-related questions
Enforce rules consistently while maintaining a friendly, welcoming environment
Promote activities and amenities through signage, flyers, and digital channels
Maintain equipment logs, schedules, and SOP documentation
Track usage trends and provide insights to leadership
Recommend enhancements or new programming ideas
Qualification
Required
3+ years managing a recreation facility, clubhouse, fitness center, entertainment venue, or hospitality-driven environment
Experience overseeing spaces and equipment, not just scheduling activities
Strong customer service and guest-facing leadership experience
Comfort training individuals or groups on equipment or processes
Preferred
Resorts, luxury multifamily communities, country clubs
Family entertainment centers, arcades, attractions
Fitness clubs or wellness facilities with facility oversight
Company
The Management Group
The Management Group provides real estate asset management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase