IMCS Group · 1 month ago
DTS Support Analyst I
Philadelphia, PA
Full-time
Onsite
Entry Level
3+ years expIMCS Group is one of the fastest growing MWBE staffing firms in the U.S. They are seeking a DTS Support Analyst I to provide Tier 1 service level support for hardware and software issues, ensuring high-quality customer service and effective problem resolution. The role involves acting as a first point of contact for the DTS Department and managing customer service requests efficiently.
Staffing & Recruiting
Responsibilities
Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures
Serves as the first point of contact for the DTS Department and acts as a liaison between the client community and the rest of the DTS Department
Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service
Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site
Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions
Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups
Provides recommendations on how to improve the quality of service as well as reducing repeat incidents
Qualification
Required
Project deployment experience (REQUIRED)
Car ( REQUIRED – contractor will need to travel to offsite locations- position is 100% onsite)
Hospital experience
A+ certification
3-5 Years' experience
Printer support
Preferred
Military background plus
Worked at ***
Played organized sports
Some college
Technical school diploma or equivalent
Network+ Certification - CompTIA - - Preferred
Security+ Certification - CompTIA - - Preferred
At least one (1) year Experience providing EUD support, Service Desk support or equivalent experience/knowledge
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase