E-Typist · 5 days ago
Transcription Technology Support Specialist (Contracted)
United States
Contract
Remote
Mid LevelE-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies to enhance collaboration and productivity. They are seeking a highly skilled and customer-focused Transcription Technology Support Specialist to provide technical support and ensure user satisfaction with their technology stack.
Legal
Responsibilities
Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment
Assist users with account setup, configuration, and access permissions
Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution
Collaborate with software providers to escalate and resolve complex technical issues
Develop and deliver user training sessions on the effective use of our technology stack
Create and maintain comprehensive documentation for common issues and solutions
Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools
Manage SharePoint sites and permissions to facilitate efficient collaboration
Ensure seamless integration and functionality between various software applications, including transcription software
Implement and enforce security best practices for remote users, with a focus on data protection and compliance
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Proven experience in technical support roles, preferably in a remote work setting
Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint
Experienced with transcription software and related equipment
Strong understanding of remote collaboration tools and their configurations
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a remote team environment
Company
E-Typist
Professional transcription - made simple! Securely convert your audio or video to text.
Founded in 2006
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase