Veracity Software Pvt. Ltd. ยท 5 months ago
Field Service Engineer
Greensboro, NC
Full-time
Onsite
Entry, Mid LevelVeracity Software Pvt. Ltd. is seeking a Field Service Engineer based in Greensboro, North Carolina, to provide exceptional technical support for Xeikon products in the corrugated market. The role involves machine installation, troubleshooting hardware and software issues, and ensuring customer satisfaction through effective communication and maintenance of service records.
Information Technology & Services
Responsibilities
Machine Installation until full acceptance of the production line with support of HQ
Support ramp-up production and train operators
Keep Technical Support and the team updated on current customer interventions
Maintain effective part management, including handling Part Returns
Proactively communicate with customers regarding service issues and promptly address their concerns
Collaborate closely with customers to understand their technical needs and challenges
Ensure punctuality and leave the site in a better condition than upon arrival
Provide detailed activity logs on troubleshooting resolutions
Ensure timecards are accurate and entered daily
Follow training and self-development growth goals towards an Expert Print Consultant and trainer for Basic Operator and Maintenance
Continued self-based training
Complete all necessary Litmos classes before due dates
Participate in training programs in various locations, including HQ in Belgium to enhance technical skills
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals
Ensure all expenses are submitted the following Monday of travel
All other duties as assigned by management
Qualification
Required
High School diploma or GED required
Mainly supporting 1 site in Greensboro, but ability to travel both domestically and internationally, by car and plane
Valid Driver's License required
Excellent judgment, discretion, and problem-solving skills
Customer service-oriented with the ability to remain calm and professional in stressful situations
Detail-oriented with the ability to work effectively under pressure while meeting deadlines
Proficient in Internet software, E-mail, Microsoft Excel, and Word
Ability to lift and/or move various weights, including up to 50 pounds
Willingness and availability to work occasionally various hours, including weekends
Ability to work independently without direct supervision
Need to be both physically fit for long distances and working with large machinery, and agile for navigating tight spaces
Preferred
associate or bachelor's degree preferred and/or equivalent experience
Prior experience in break/fix, electrical/mechanical repair preferred
Knowledge of the Industrial inkjet technology and pre-press is a plus
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase