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Cynet Systems · 1 week ago

Inside Sales - Customer Support

Raleigh, NC

Full-time

Onsite

Mid Level

3+ years exp

Cynet Systems is a company focused on customer support, and they are seeking an Inside Sales professional to manage daily customer activities. The role involves order management, customer communication, and proposal documentation, ensuring timely responses to customer inquiries and complaints.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate client solution; quantify and resolve customer complaints and needs with little supervision

Utilize client tools and processes including product configuration tools, order entry and business systems

Responsible for order tracking and communication of on-time customer delivery

Coordinate input from other client product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities

Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability

Execute change orders and expedite collection of overdue invoices