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Vantage Point Solutions · 1 day ago

Director of Customer Relations (Power)

WI, US

Full-time

Hybrid

Lead/Staff, Director/Executive

$90K/yr - $100K/yr

5+ years exp

Vantage Point Solutions is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries. As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with power provider clients, identifying opportunities, and driving customer satisfaction.

ConsultingCyber SecurityInformation TechnologyTelecommunicationsVoIP

Responsibilities

Build and maintain strong relationships with key decision-makers at power providers

Proactively identify customer needs and anticipate potential challenges

Deliver exceptional customer service and exceed customer expectations

Resolve customer issues and complaints promptly and effectively

Identify and pursue new business opportunities within the assigned region

Develop and execute strategic plans to grow the customer base and increase revenue

Collaborate with the sales team to generate leads and close deals

Stay up-to-date on industry trends and regulatory changes

Identify opportunities for innovation and improvement

Represent the company at industry events and conferences

Qualification

Power industry experienceCustomer relationship managementBusiness developmentLeadership skillsProblem-solving skillsCommunication skillsInterpersonal skills