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Carrington Holding Company, LLC · 3 weeks ago

Hybrid Bilingual Customer Service Specialist, I

500 N. State College Blvd, Orange, CA, 92868, US

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

Carrington Holding Company, LLC is a provider of integrated mortgage loan servicing assistance. They are seeking a Hybrid Bilingual Customer Service Specialist I to handle inbound and outbound calls regarding existing mortgage loans while ensuring customer satisfaction and compliance with regulations.

Financial ServicesReal Estate

Responsibilities

Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans

Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations

Refer more complex or complicated calls to qualified team member

Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments

Track, follow-up and complete customer call backs to ensure inquiry resolution

Collect payments whenever necessary and appropriate

Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system

Perform other duties as assigned