Inside Higher Ed · 5 days ago
IT Service Support Analyst 1 - COM Office of Research
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
0+ years expThe Ohio State University is seeking an IT Service Support Analyst to provide daily technical and maintenance support for administrative and research information systems within the College of Medicine Office of Research. The role involves troubleshooting, customer support, and ensuring optimal system performance while assisting end users with hardware and software issues.
Digital MediaEducationHigher EducationJournalismRecruiting
No H1B
Responsibilities
Support Analyst is responsible for the daily technical and maintenance support of administrative and research information systems within the College of Medicine Office of Research (CoM OR) Research Technology Services (RTS) and other assigned areas, under the direction of the Manager-Information Technology; provides broad-based support for hardware, software, customer support and preventive maintenance to ensure continual and smooth operation of systems; handles and resolves all first level computer support calls, emails and walk-ins; monitors systems to ensure optimal performance; identifies, troubleshoots, and initiates resolutions to system related problems; provides mobile device support to faculty and staff; configures applications and troubleshoots mobile device issues in relation to internet/wireless connectivity, delivery of e-mail and calendar functions, access to clinical applications and resources; works with vendors for delivery of new equipment; reviews and ensures orders are complete; assists with delivery of computer equipment to units and assists with installation of hardware and software; provides support for peripheral devices such as printers, scanners, portable storage devices and monitors; assists and instructs end users in the use of computer hardware and software; provides additional support as assigned by supervisor
Qualification
Required
Bachelor's Level Degree or equivalent combination of education and experience with a Major in computer & information science
0 years of relevant experience required
Basic knowledge and appropriate training in computer technology desired
Preferred
2 years of relevant experience preferred
In-depth knowledge of a variety of operating systems preferred
Mac experience desired
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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