Cynet Systems · 1 month ago
Customer/Sales Support Broker - Remote / Telecommute
United States
Full-time
Remote
Mid Level
$27.97/hr - $32.97/hr
3+ years expCynet Systems is a company that provides services to internal and external sales agents. They are seeking a Customer/Sales Support Broker to assist with sales inquiries, educate brokers on insurance options, and maintain strong relationships with sales teams.
EmploymentRecruitingStaffing Agency
Responsibilities
Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints
Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals
Develops understanding of commission related issues
Serves as market segment product expert
Remains current on all legislative changes and regulation updates and communicates to appropriate departments within client to insure consistent information dissemination corporate-wide
Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines
Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquires and escalations
Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business
Provides regular updates to management with regard to identified and outstanding issues
Works with internal teams and external vendors to facilitate, monitor and track issues and escalations
Serves as liaison between sales teams and management
Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members
Qualification
Required
High School Diploma
3 years experience working in Sales or Customer Service
Preferred
Proven experience in generating additional leads and market value for the company
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase