Inside Higher Ed · 5 days ago
Advisor, Financial Aid (Northeast Campus)
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expInside Higher Ed is a leading source for news and information about higher education, and they are seeking an Advisor for Financial Aid at Houston City College. The role involves advising students on financial aid opportunities, ensuring efficient operation of the Financial Aid Office, and providing excellent customer service to students and families.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Provide quality customer service to students and families
Comply with all Family Educational Rights and Privacy Act (FERPA) regulations
Provide students with accurate information regarding the financial aid application and award process
Adhere to customer service plan requirements
Attend all mandatory trainings, meetings and requests additional assistance when needed
Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time
Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date
Assist students and their families in a timely and professional manner
Ensure students feel welcomed in the Financial Aid Office and are treated with the highest level of respect, professionalism, and integrity
Assist parents and students with the financial aid application process and addresses questions or concerns, using various communication methods (email, phone, in-person, text, etc. )
Attend and provide Financial Aid information at HCC College events, high school workshops and other external community events
This includes evening and weekend events
Provide students with a confidential setting (if requested) and ensure that sensitive matters are treated appropriately
Work with other departments and process appeals, dependency overrides, and special circumstance requests accurately and timely to enable the student to be academically successful
Enter data into information management system accurately and in accordance to office policies and procedures
Handle difficult customers professionally and with respect
Assist the student workers in the Financial Aid Office with questions, concerns or unresolved student issues
Provide coverage and leadership at various HCC Financial Aid Office locations as needed
Respond to District staff inquiries in a timely, respectful, and professional manner
Assist the Representatives, Front Desk Customer Service with questions, concerns or unresolved student issues
Assists the Coordinator, Customer Service in monitoring and evaluating the customer feedback system to help resolve student issues
Respond to student and parent complaints, and works with the Coordinators, Customer Service to address all complaints in a timely manner
May have to work beyond the normal schedule (i.e. evenings and weekends)
Perform other duties, tasks and assignments as required
Qualification
Required
Bachelor's degree required
2 years of professional work experience in a Student Financial Aid Office required; experience must be recent, within last 3 years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.)
Experience working with security sensitive and confidential records
Valid Texas Driver License
MS Office Programs
Information Management Systems
Budget Management
Federal, State and Institutional Financial Aid Programs
Preferred
Experience in a call center or fast paced customer service-related environment is preferred
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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