The Training Center · 6 days ago
Operations Support Coordinator
Wrightstown, NJ
Full-time
Onsite
Entry Level
2+ years expThe Training Center is a New Jersey-based education company serving working professionals in the skilled trades. The Operations Support Coordinator is responsible for daily administration, answering student inquiries, processing enrollments, and supporting evening class operations.
Corporate TrainingTrainingVocational Education
Responsibilities
Answer incoming calls, texts, and emails; resolve routine questions on programs, scheduling, course access, and next steps
Support a largely Spanish-speaking customer base; bilingual English/Spanish is strongly preferred
Problem solve and handle escalations to the right team member with clear documentation
Process registrations, applications, and required documentation with accuracy and complete audit trails
Maintain clean student records, attendance, course status, and outcomes in our systems
Handle billing support: invoices, purchase orders, receipts, and payment follow-ups as needed
Coordinate student scheduling for exams, make-ups, and proctoring sessions (often starting 5–6pm and lasting ~1 hour)
Support evening class operations (6–7pm coverage) based on the selected schedule option
Process student certifications and related program tasks
Learn and navigate new software tools quickly (CRM, LMS, VOIP/chat/email workflows, and internal trackers)
Spot recurring issues (missed steps, frequent questions, bottlenecks) and suggest practical fixes
Work closely with instructors and operations leadership to keep programs running smoothly
Qualification
Required
2+ year experience in an administrative, operations, customer service, or coordinator role (education, training, healthcare, or other high-volume environment is helpful)
Strong accuracy with data entry and documentation (you catch missing fields, mismatched names, incomplete forms)
Comfortable working across multiple systems (CRM/LMS, spreadsheets, email, scheduling tools); able to learn new applications with minimal ramp time
Professional communication skills—clear, direct, and respectful in writing and on the phone
Reliable in-person attendance and punctuality for the selected schedule
Preferred
Bilingual English/Spanish (written and verbal)
Experience supporting payments, invoices, purchase orders, or employer-sponsored enrollments
Experience in student services, testing/proctoring, or scheduling (related software platforms)
Benefits
Benefits and additional details shared during the interview process.
Competitive salary and benefits package.
Opportunity to work in a dynamic and supportive environment.
Company
The Training Center
The Training Center offers training, licensing, and personal support to boiler operation, refrigeration, cogeneration, and other programs.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase