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Vantage · 10 hours ago

VP of Customer Success

New York, NY

Full-time

Hybrid

Director/Executive

$250K/yr - $300K/yr

8+ years exp

Vantage is a company focused on building a cloud cost transparency platform, helping organizations analyze and optimize their cloud infrastructure costs. They are seeking a VP of Customer Success to lead a team that ensures customers derive maximum value from their products and services while fostering strong relationships with their customer base.

Cloud InfrastructureData VisualizationDeveloper ToolsSoftware

No H1B

Responsibilities

Develop, lead and execute the vision and strategy for customer growth and retention

Maintain best in class Gross Revenue Retention Rates and Net Dollar Retention

Mentor and cultivate a high performing team. Expect to lead from the front, rolling up your sleeves and getting into the weeds when needed

Act as an executive liaison (in partnership with our cofounders if needed) to Enterprise customers

Anticipate changes and scale of the post sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization

Drive customer outcomes, through product adoption and delivering an amazing customer experience

Provide a strong point of escalation for your team and interface with customer champions

Maintain consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth)

Champion our customers and create tight feedback loops between our customers and internal teams

Foster new business growth through building advocacy and reference-ability within our customer base

Collaborate with internal partners for product and process improvement

Qualification

Customer Success ManagementPeople ManagementData AnalysisCloud InfrastructureStrategic MindsetCustomer AdvocacyAnalytical MindsetTeam MotivationExceptional CommunicationInterpersonal Skills

Required

5+ years people management experience

Proven track record of success in achieving growth and retention metrics in a customer-facing role, with at least 8 years of experience in customer success management

Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals

Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels

Strategic mindset, with the ability to develop and execute customer success strategies aligned with business objectives

Analytical mindset, with proficiency in data analysis and interpretation to drive data-driven decision-making

Experience working with highly technical customers across cloud infrastructure, developer tooling, or business intelligence products

Passion for customer advocacy and driving customer outcomes in a fast-paced, dynamic environment

Experience managing and prioritizing a regional book of business

Someone who is willing to travel for a portion of their time in the spirit of making real, genuine connections with customers

A self-described friendly, extroverted person

A kind person