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Gulph Creek Hotels · 7 hours ago

Assistant Front Office Manager

Ship Bottom, NJ, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gulph Creek Hotels is seeking an Assistant Front Office Manager to oversee front desk operations. The role involves defining objectives, managing staff, and ensuring exceptional customer service at the front desk.

HospitalityHotel

Responsibilities

Defining and implementing front desk objectives and procedures

Hiring and training staff and managing the shift schedules

Tending to guests' complaints and questions and providing exceptional customer service

Ensuring that the front desk and reception area is kept clean and organized

Maintaining front desk office supplies and equipment

Managing budgets, records, and contracts

Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails

Conducting performance reviews with the front desk staff

Generating reports and feedback for presentation to the general manager

Performing administrative duties such as filing and updating records, among others, as needed

Qualification

Hotel front desk softwareHospitality proceduresCustomer serviceLeadership experienceTraining abilitiesCommunication skillsOrganizational skillsTime management