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JCPenney · 5 hours ago

Salon Manager

Moore, OK

Part-time

Onsite

Mid Level

$15.48/hr - $22.12/hr

JCPenney is a shopping destination for diverse, working American families, offering a broad portfolio of fashion and personal services. The Salon Manager is responsible for leading a team of stylists to deliver exceptional client experiences while driving business performance and developing team members' skills.

E-CommerceFashionRetail

Responsibilities

Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience

Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the

Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition

Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner

Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools

Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness

Creates opportunities for learning that drive associate success throughout their career

Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally

Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun

Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity – referral – rebooking – return rate and client acquisition standards

Delivers Salary Cost objectives to achieve profit plan

Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon

Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery

Handles or directs salon team to address product related issues that have biggest impact to the client

Manages backbar expenses to plan

Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance

Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues