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Reggiani Macchine S.p.A. · 10 hours ago

Field Service Engineer - Columbus, OH

Columbus, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Reggiani Macchine S.p.A. is seeking a Field Service Engineer to join their team in Columbus, OH. This role involves providing on-site setup and installation of EFI industrial inkjet printers at customer locations, as well as ongoing training and technical support to ensure optimal printer performance.

Industrial ManufacturingMachinery Manufacturing

Responsibilities

Includes uncrating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards

Initial and ongoing formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training

Provide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team

Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines

Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs. This position requires driving to customer sites on a weekly basis

Qualification

Field EngineeringTroubleshootingCustomer ManagementMechanical AptitudeTechnical SupportMicrosoft WindowsLinux Operating SystemsNetworking ProtocolsIndustrial Inkjet PrintersHigh Voltage WiringLow Voltage WiringColor TheoryMaterials KnowledgePhysical Stamina

Required

Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology

Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations

Demonstrated customer management skills, strong commitment to customer satisfaction

Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)

Demonstrated ability to troubleshoot electrical and mechanical problems to the component level

Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)

Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols

In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications

Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements

Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"

Frequently lifting objects up to 70lb

Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components

Preferred

Working knowledge of materials and chemicals used in the printing industry highly desirable

Company

Reggiani Macchine S.p.A.

With more than 75 years of innovation, research and technological excellence, EFI Reggiani – which includes the Reggiani Macchine, Mezzera, Jaeggli and Inèdit Software brands – is your trusted partner for integrated, scalable solutions for the entire textile process.

Founded in 1994

Comun Nuovo, Lombardia, ITA

51-200 employees