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Pacifica Hotels · 16 hours ago

Corporate Learning & Development Manager

Aliso Viejo, CA

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $96K/yr

4+ years exp

Pacifica Hotels is looking for a Learning & Development Manager to join the Home Office team. The role is responsible for advancing the companywide training and development strategy, partnering with hotel leadership to deliver effective training solutions that enhance service excellence and performance across all departments.

HospitalityHotelVacation Rental

Responsibilities

Assess organizational learning and development needs by partnering with Home Office and property leaders

Provide direction and leadership to create a consistent culture of training, coaching, and recognition across Pacifica Hotels

Develop and manage partnerships with external training organizations to enhance learning opportunities

Act as a resource for department leaders in aligning training goals with business objectives

Coordinate, plan, and facilitate operational training programs, workshops, and webinars that support Pacifica’s service standards and operational excellence

Create instructional design models, apply adult learning principles and modern learning technologies to enhance training impact

Coordinate and facilitate regional and hotel-based development sessions and help facilitate curriculum while supporting both line-level and leadership training needs

Partner and assist in developing safety, compliance, SOE’s and systems training as required

Lead the creation and rollout of departmental training materials, processes, and recognition tools

Support the development and delivery of online training classes and digital learning modules

Build a strong network of qualified departmental trainers to facilitate daily learning at the property level, openings, acquisitions and on-property training support

Provide coaching and mentoring to leaders and trainers to enhance the effectiveness of their training delivery

Assess new employee onboarding to ensure a smooth and supportive transition into roles and departments

Establish methods to evaluate the effectiveness of training programs companywide, using feedback and performance metrics

Continuously review and improve training initiatives to meet evolving business needs

Proactively identify skills or knowledge gaps and develop tailored solutions to address them

Audit recognition, communication, and training tools to ensure alignment with Pacifica’s mission and ethos

Partner closely with People Services, Operations, and other Home office departments to support organizational development goals

Provide systems training as needed on operational software including LMS, UKG, SharePoint, and others

Play an active role in planning and facilitating Pacifica Hotels’ annual leadership workshops & events

Support the acquisition and integration of new hotel properties by developing and delivering onboarding training

Actively participate in companywide initiatives

Qualification

Instructional designProject managementFacilitation skillsE-learning toolsHospitality experienceCoaching skillsCollaboration skillsPresentation skillsRelationship-buildingOrganizational skills

Required

Must be based in California

Excellent facilitation, coaching, and presentation skills with the ability to engage and inspire diverse audiences

Strong knowledge of instructional design models and e-learning tools (Microsoft word, Excel, PowerPoint, Storyline, Articulate, Canva, video and photo editing software and Learning management platforms)

Collaboration and relationship-building skills with the ability to influence leaders at all levels

Demonstrated ability to assess organizational training needs and translate them into strategic learning programs

Experience designing blended learning programs (classroom, virtual, e-learning, and on-the-job)

Strong project management and organizational skills with the ability to balance multiple priorities

Proven experience in instructional design, with demonstrated ability to create engaging, learner-centered programs

Must be available to travel multiple times a quarter, travel times and dates may vary