Four Pillars Talent · 1 week ago
Customer Success Manager (PWA/IRA/Davis Bacon Labor Compliance) - Remote
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $130K/yr
2+ years expFour Pillars Talent is a fast-growing startup focused on building an AI platform for labor compliance in energy, infrastructure, and construction projects. They are seeking a proactive Customer Success Manager to serve as the primary client contact, guide customers through onboarding, and coordinate workflows to ensure compliance and successful audits.
Staffing & Recruiting
No H1B
U.S. Citizen OnlyHiring Manager
• Shane Fairchild, CPA, MBA ▶︎
Responsibilities
Serve as the primary client contact, translating labor compliance requirements into clear next steps
Guide customers through onboarding + ongoing usage of an AI-driven compliance platform
Coordinate key workflows, including payroll and subcontractor documentation collection to support successful audits
Track progress, monitor documentation, and help generate accurate reporting for stakeholders
Proactively identify potential compliance risks and partner internally to resolve issues
Share customer feedback to improve the product and user experience
Qualification
Required
2+ years in a detail-oriented, client-facing role (Customer Success, Account Management, Implementation, Operations, Compliance, Consulting, etc.)
Strong organization, communication, and follow-through
Comfortable learning new tools quickly and operating independently
Ability to juggle multiple client projects without dropping details
Prevailing wage / apprenticeship exposure
Familiarity with the Davis-Bacon Act (DBA) / Inflation Reduction Act (IRA)
Experience supporting construction, infrastructure, renewable energy, or other 'real-world' industries
Prior compliance ERP implementation experience with similar systems like LCPtracker is beneficial
Preferred
JD, CPA, MBA and labor compliance experience
Consultant with PWA / labor compliance experience
Experience in a similar client facing role assisting with implementing similar products like LCPtracker
Benefits
Medical, dental, vision
Meaningful equity opportunity
Unlimited vacation
Home office equipment provided + white-glove IT onboarding support
Company
Four Pillars Talent
"Four Pillars Talent" is an Executive Search & Recruitment firm of CPA's specializing in helping organizations find, attract, hire & retain accounting, finance, audit and tax professionals across all industries nationwide from high performing individual contributors to middle management up through the C-Suite level & is headquartered in Columbus, Ohio.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
• Shane Fairchild, CPA, MBA
Founder and Managing Partner | Accounting, Finance, Audit and Tax Recruiter
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