Southern Oregon Sanitation Inc ยท 4 hours ago
CUSTOMER SERVICE REPRESENTATIVE
Grants Pass, OR
Full-time
Onsite
New Grad, Entry LevelSouthern Oregon Sanitation, Inc. is dedicated to putting customer needs first, and they are seeking a Customer Service Representative to provide excellent service to both internal and external customers. The role involves greeting customers, answering calls, assisting with inquiries, and maintaining accurate records while adhering to company policies.
Customer ServiceEnvironmental ConsultingWaste Management
Responsibilities
Greet counter and call-in customers in a positive, friendly, and professional manner
Answer inbound calls with urgency and within service level
Communicate clearly with customers and employees in person, over the phone, and through radio communications
Assist customer with questions and concerns regarding services and billing through resolution. Deescalate calls when necessary
Data entry of new accounts, transfers, discontinuation of services, route changes, billing adjustments, etc
Accurate processing of daily route notes
Proper cash handling and completion of customer receipts
Balance cash drawer when necessary
Maintain a neat work area at all times to include front desk and lobby
Adhere to franchise agreements, company policies and procedures
Other duties as assigned
Qualification
Required
Ability to stay focused in a busy office
Customer driven
Active listening and Communication skills
Time Management
Analytical & Problem solving skills
Teamwork Orientation
Strong computer skills including Microsoft Office
Competent typing and 10 Key Skills
Basic mathematical knowledge
Cash handling experience
Learn and Retain information quickly
Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Customer service experience is a must
Computer Experience
High School Diploma or equivalent
Acceptable driving record
Ability to pass a background check and drug screening
Preferred
Knowledge of Jackson, Josephine and Douglas Counties a plus
Company
Southern Oregon Sanitation Inc
We have kept Southern Oregon neighborhoods sanitary for 60-plus years by doing what we do best and continuing to do better.
Founded in 1948
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase