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NCM Associates · 4 hours ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

NCM Associates is seeking an Account Manager to oversee client relationships and ensure exceptional service delivery. The role involves managing client expectations, supporting onboarding, and gathering feedback for continuous improvement.

Automotive

Responsibilities

Serve as the main point of contact for clients, acting as a trusted advisor and representative of NCM Associates

Provide a “white glove service” experience to clients, ensuring that every interaction reflects the premium service standards

Support onboarding and engagement efforts by helping clients clearly understand the unique value of the products and services

Proactively manage client expectations, especially during onboarding and transitional phases, ensuring clients feel informed, supported, and confident

Address concerns around implementation, cost, and usability, providing reassurance and creative solutions

Identify and build relationships with client “champions”, equipping them with the tools and insights to successfully drive internal adoption

Continuously gather client feedback, documenting insights that can be funneled to product and service teams for ongoing improvement

Coordinate with cross-functional teams to ensure the timely and effective resolution of client needs