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Atera · 17 hours ago

Pre-Sales Engineer - New York

New York, NY

Full-time

Hybrid

Mid Level

$180K/yr - $180K/yr

3+ years exp

Atera is leading the future of IT with its Autonomous IT platform that integrates various IT operations. They are seeking a highly skilled Pre-Sales Solutions Engineer to understand their products and support the sales process through technical demonstrations and collaboration across departments.

Information TechnologyIT ManagementSaaSSoftware

Growth Opportunities

Responsibilities

Build an in-depth understanding of Atera's products, features, and value proposition

Join sales reps on product Demo’s to complement their sales process, present and answer technical inquiries, and demo technical solutions on calls with prospects

Collaborate offline cross-departmentally to obtain resolution to prospect requirements- From support to Product and R&D- you’ll be expected to build relationships with your colleagues in order to leverage your resources for product know-how and ultimate technical resolution

Ability to manage many projects/ tasks simultaneously in an organized fashion in order to support the various sales reps and prospect opportunities you’ll be working on

Stay updated on industry trends, competitive landscape, and emerging technologies related to IT services, remote monitoring and management (RMM), and professional services automation (PSA)

Qualification

Technical presales experienceIT operations knowledgeRMM / PSA familiarityBasic AI LLM understandingWindows OS familiarityExcitement for innovationCommunication skillsPresentation skillsProject management ability

Required

3+ years experience in a technical presales, sales engineering, or solution consulting role

Strong technical acumen in IT operations, RMM / PSA and Helpdesk Ticketing Solutions (or similar platforms) - a must

Basic understanding of current AI LLMs - a must

Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences

Willingness to travel (the position may require travel to a conference or two occasionally)

Excitement for innovation and technology with a passion to work with people

Ability to commute to our NY based office 3 times per week