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AT&T · 1 week ago

Project Manager (Government)

Chantilly, VA

Full-time

Onsite

Mid Level

$79K/yr - $123K/yr

AT&T is a trusted provider of secure, IP enabled, cloud-based network solutions to the Intelligence Community. They are seeking a Project Manager to support critical telephony requirements for VOIP services at Chantilly, VA, working closely with multiple stakeholders to manage service requests and ensure customer satisfaction.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

This is a Project Manager position serving as an individual contributor for the Commercial Voice Operations (ops) team at Chantilly, VA

Will work directly with multiple stakeholders to receive, validate, and properly route requests to complete Local Exchange Carriers (LEC) and VOIP service requests to minimize problems and decrease delays

Will serve as a liaison with the on-site Commercial Voice Ops Team for service orders, LECs, and AT&T Business Customer Service and Operations to resolve provisioning and billing issues

Furthermore, will serve as a single point of contact for the customer and AT&T technical staff to resolve service requests problems in a timely manner

Create, delete, and research required phone numbers and accounts as directed by the customer and utilizing required interactive tools (customer databases, ticketing systems, and other electronic mechanisms)

Assist with inventory management, billing, account escalation, LEC, and VOIP issues for the premise-based Team

Work with the Commercial Voice Ops Team and other teams to update and maintain the database to meet the on-site team’s requirements

Ensure that adequate resources are assigned to meet the customer delivery date and maintain a high level of quality to ensure customer satisfaction

Develop and deliver monthly performance metrics. Create reports from the databases and report accomplishments monthly or as needed in support of contract deliverables

Provide updates on milestones, alert leadership of delays, and work on solutions to mitigate any scheduled delays or conflicts

Responsible for the oversight, development, and training of junior teammates and Comm Voice Ops Team

Support and collaborate with other teammates to resolve to critical service requests and collaborate with onsite billing team for management of MACDs (Move, Add, Change and Disconnects) and procurement of new telephony services

This is an individual contributor position (non-supervisory) that will engage with matrixed resources from across the organization in support of program objectives

Qualification

Customer ServiceVendor ManagementProject ManagementMicrosoft Office SuiteAnalytical SkillsOffice ManagementMulti-priority ManagementCommunication SkillsTeamwork