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STATION F · 14 hours ago

STRATEGIC ACCOUNT MANAGER

New York, United States

Contract

Hybrid

Mid, Senior Level

$80K/yr - $140K/yr

6+ years exp

Dfns is a leading Wallets-as-a-Service platform that simplifies digital asset management for fintechs, institutions, and enterprises. They are seeking a Strategic Account Manager to manage and grow accounts across North & South America, focusing on client onboarding, engagement, and retention while navigating complex technical environments.

Business DevelopmentIncubatorsInternet

Responsibilities

Serve as the primary point of contact for a portfolio of active accounts in the Americas

Lead post-close success: onboarding, enablement, business reviews, and support

Build trusted relations with stakeholders across product, compliance, and leadership

Identify and execute upsell and expansion opportunities to grow account revenue

Lead contract renewals and commercial negotiations to secure long-term alignment

Develop tailored success plans and adoption strategies for each account

Act as the internal voice of the customer, partnering with product to align priorities

Represent Dfns at conferences, workshops, and customer meetings

Qualification

Account managementCustomer successContract negotiationTechnical product managementFluent in Spanish/PortugueseOrganizedProactiveRelationship developmentCommunication