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New Castle Hotels & Resorts · 8 hours ago

PM Front Desk Supervisor

McNair, VA 20171, USA

Full-time

Onsite

Entry, Mid Level

1+ years exp

New Castle Hotels & Resorts is seeking a Front Office/Desk Supervisor who is dedicated to delivering exceptional guest experiences. The role involves leading the front office team, training new staff, and ensuring safety and security protocols are followed.

Travel

Responsibilities

Be Guest Centric – talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts

Be Employee Centric – train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind

Be a Role Model – help others make it to the next level like you did, so you can continue your own upward progression. Lead by example

Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security

Be the Manager on Duty - if requested