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monday.com · 9 hours ago

Renewal Team Manager

NY, New York, US

Full-time

Onsite

Mid, Senior Level

$140K/yr - $159K/yr

4+ years exp

monday.com is seeking a talented Renewal Team Manager to lead their New York-based Renewals team. This role involves owning the renewal process end-to-end, leading a team of Renewal Managers, and collaborating with cross-functional partners to enhance customer retention and identify growth opportunities.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Own and drive the end-to-end renewal process, from customer outreach and negotiation through deal closure

Lead, coach, and develop a team of Renewal Managers supporting a high-volume commercial customer segment

Partner closely with Customer Success, Sales, Finance, and other stakeholders to retain customer contracts, secure timely renewals, and support account growth

Lead complex renewal negotiations and contract escalations, balancing customer needs with company objectives

Maintain a rolling 90-day renewal forecast by segment and/or territory, ensuring high forecast accuracy and visibility

Proactively identify opportunity signals and generate expansion opportunities (upsell, add-on, cross-sell) within the renewal motion

Continuously enhance and scale the renewals playbook and processes to maximize account retention and ARR

Own and consistently achieve key renewal KPIs, including Gross Renewal Rate, Net Retention, expansion contribution, and forecast accuracy

Partner closely with regional and executive Sales leadership to regularly review renewal performance by segment, surface key challenges and risk trends, and define clear next steps to improve retention and long-term customer value

Qualification

Renewals managementTeam leadershipNegotiation skillsSaaS experienceCommunication skillsCoachingCollaborationFast-paced environment

Required

4+ years of relevant experience in Renewals or Account Management, ideally within SaaS companies

3+ years of experience managing and developing teams of Renewal Managers and/or Account Managers

Strong people leader, motivated by coaching, developing, and enabling others to succeed

Proven experience in a high-velocity commercial environment, with the ability to coach teams on managing high volumes of renewals

Excellent communication skills and the ability to collaborate effectively across teams, regions, and levels of seniority

Strong negotiation skills with experience navigating commercial contracts and customer escalations

Ability to thrive in a fast-paced environment with a proven track record of exceeding targets and KPIs

Benefits

Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program

Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!

Monthly stipends for food, wellness, and commuter work

Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills

Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified

We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012

Tel Aviv, Israel, IL

1001-5000 employees