Scalence L.L.C. · 1 week ago
CSR Planner
Foxboro, MA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $27/hrScalence L.L.C. is seeking a CSR Planner to join their team in Foxboro, MA. The role involves taking customer order entries, coordinating with internal and external customers, and managing customer complaints and inquiries effectively.
Information Technology & Services
Responsibilities
Take customer order entries, and assigned to other team members
Interpreting requests and assigning from there
Instrumentation materials are made at this factory
Very engineering plant/factory
Team culture 20 people on the team
Composed of CSR and Planning/ Purchasing
Diverse team from different backgrounds/cultures
Collaborative environment, everyone will have an opportunity to help lead and join team meetings
Interfaces with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution and field service
Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires
Performs all order error/processing and maintenance functions for order-base and proposal-based orders
Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting
Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship
Provides product information which may include some technical information
Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites
Position will be located in the Foxboro, Massachusetts Schneider Electric Plant
Desire upward mobility and to grow your career within Schneider Electric
Are a fast learner and willing to travel periodically for training opportunities
Have excellent verbal and written communication skills
Are flexible and have the proven ability to prioritize work, work independently and meet deadlines
Have the ability to foster and maintain a good working relationship with people outside and inside of the Company
Have strong mediation, negotiation and facilitation skills
Have working knowledge of computer operating systems, specifically Client Windows
Have experience with standard business application software including MS Word, MS Excel and MS Access
SAP experience is preferred
Qualification
Required
No degree required
Using Sales Force
Excellent verbal and written communication skills
Flexible and have the proven ability to prioritize work, work independently and meet deadlines
Ability to foster and maintain a good working relationship with people outside and inside of the Company
Strong mediation, negotiation and facilitation skills
Working knowledge of computer operating systems, specifically Client Windows
Experience with standard business application software including MS Word, MS Excel and MS Access
Preferred
SAP experience is preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase