Floyd's 99 Barbershop ยท 18 hours ago
Front Desk Coordinator-St. Pete EDGE District
Floyd's 99 of St Pete EDGE, St Petersburg, FL, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$14/hr - $15/hrFloyd's 99 Barbershop is a rapidly growing music inspired barbershop seeking a motivated individual to join their team as a Client Services Coordinator. The role involves providing exceptional customer service, coordinating appointments, and ensuring a smooth experience for clients.
Health Care
Responsibilities
Coordinate all client communications - Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff. Call clients to inform them if their stylist/barber is running behind on appointment or reservation times. Feel empowered to say yes to accommodate all client demands
Identify and effectively communicate with clients as well as coworkers
Identify opportunities for upselling retail & additional services
Effectively communicate with the Leadership team
Effectively communicate service pricing and price quotes to clients
Participate in company initiatives and ongoing promotions
Provide a high level of client service for clients & team members
Greet customers in a friendly and welcoming way when they call to make a reservation, place their name on the waiting list, or check-in for an appointment
Gather client information, including first and last name, phone number and email address, and type of service desired
Accurately quote and manage client expectations of wait times
Communicate any unexpected changes that may impact the client's experience and suggest a solution
Provide a friendly shop environment for clients waiting for their service
Educate clients on the flow of the shop - the steps necessary to get into the chair, upsell/recommend any additional services and products to clients
Follow up with the client's expectations of their experience
Accountable for processing transactions correctly in the POS system. Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
Maintain the organization of the front desk. Keep clutter out of sight and front desk items organized
Perform cleaning duties throughout shift to ensure company brand standards. Responsibilities include: sweeping the shop floor, and for the stylists and barbers between clients, washing windows, dusting, mopping, cleaning the bathroom and break room, and keeping the client waiting area clean and organized
Ensure shop equipment and supplies are stocked and organized
Assist with Retail management: Stocking and organizing retail shelves and products
Qualification
Required
Previous experience in a customer service role, preferably in the salon or hospitality industry
Evening and weekend availability
Excellent phone and in-person communication and interpersonal skills to interact with clients and team members
Strong organizational skills with the ability to multitask and prioritize effectively
Proficient in using scheduling software, POS systems, and other relevant salon tools
Passionate about delivering outstanding customer service and creating a positive atmosphere
Flexible availability, including evenings and weekends, as per the demands of the salon
Good hygiene and industry appropriate attire
Benefits
Health benefits for full-time employees (Coming soon!)
Ongoing opportunity for growth
Fun and relaxed environment where individuality is embraced
Discounts on services and products
National reach should you ever want or need to relocate
Company
Floyd's 99 Barbershop
Floyd's 99 Holdings, LLC operates barbershops which offers hair cutting, styling, and coloring services
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bass Bawab
Regional Human Resources Business Partner
Sarah Sleeth
Managing Partner
Recent News
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